FAQs

1. How can I contact Blazing Nova?

You can email us at info@blazingnovastore.com or use our Contact Us page, where our customer service will be happy to help with any questions or concerns that you may have.

2. Do you ship worldwide?

We have free shipping available to all continents on Earth. Although we don't have shipping service to every specific country, our team is currently working on it so that every customer can access our products.

3. Where do you ship your products from?

Our products are shipped from The United States.

4. What is the return policy?

We offer a 30-day return policy on all products. Items must be returned in their original condition and packaging. For more details, visit our Return Policy page.

5. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can track your order through the link provided or by signing up to Shop, where you will find all your order information.

6. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, UnionPay). We also accept PayPal, ApplePay, GooglePay and ShopPay payments.

7. How long does shipping take?

Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 10-14 business days.

8. Are your products eco-friendly?

Yes! Our products like LumiCloud® and FlameWave® are designed with energy efficiency in mind. We use eco-friendly materials and technology to minimize environmental impact.

9. Can I change or cancel my order?

You can request a change or cancellation within 24 hours of placing your order. After this period, changes may not be possible due to processing times. However, you will be elegible for a full refund after you receive the product. Contact customer support for assistance.

10. What should I do if my product arrives damaged?

If your product arrives damaged, please contact our customer support within 48 hours of receiving your order. We will guide you through the return process and arrange for a replacement.

11. Can I use multiple discount codes on a single order?

Only one discount code can be applied per order. Be sure to choose the code that offers the best savings for your purchase.

12. Are your products safe for pets and children?

Yes, our products are designed with safety in mind. Features like auto shut-off, low noise operation, and eco-friendly materials make them safe for use around pets and children.

13. Can I use my products in a car or while camping?

Yes, portable devices like the FlameWave® are USB-powered, making them perfect for use in cars, while camping, or on-the-go. Just ensure you have a compatible power source, such as a power bank.

14. Do you offer bulk or wholesale purchasing options?

Yes, we offer bulk purchasing options at discounted rates. If you’re interested in buying in bulk or wholesale, please contact our sales team at info@blazingnovastore.com.

15. How do I sign up for the newsletter?

You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our homepage or in the pop-up when you enter our website. Stay updated on new products, exclusive offers, and more!

16. How can I leave a review for a product?

After purchasing and receiving your product, you’ll receive an email inviting you to leave a review. Alternatively, you can visit the product page on our website and click on the “Write a Review” button.

17. What if I forget to apply a discount code?

If you forget to apply a discount code, contact our customer service team before your order ships, and they may be able to apply the discount retroactively.

18. Are your products covered by a money-back guarantee?

Yes, we offer a satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund. Refer to our Return Policy for more details.